support transcript for activision support

vampiejay

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#1
Heres a transcript for acti support looks like they can't even be bothered to create support wikis themselves they have to use third party ones. It also appears that the elite issue is down to steam forgive me if i'm wrong wasn't it their choice to use steam?




Response (Jessie Macioszek) 11/17/2011 02:06 PM
John,


Here is some information on rcon I was able to locate for you:
http://forums.gameservers.com/viewtopic.php?f=11&t=47033
http://wiki.modsrepository.com/index.php/Call_of_Duty_8:_Rcon_Setup#Server_Setup

At this time, we are not able to incorporate PC users in to ELITE because the profiles from Steam are much different than Gamertags and PSN IDs in the way the information from multiple games is stored, and does not allow the same level access. I have noted your suggestions and forwarded them to the appropriate department.

I am still researching the rest of your questions, and will reply again once I have more information for you.


Regards,

Jessie
Activision Customer Support

Customer (John Maguire) 11/15/2011 10:52 AM
i basically wanted to try and get some answers for the pc version of mw3 i have repeatedly tweeted these questions without reply and seen various posts on the official forums without reply so i was hoping if i cane to you direct that you may be able to shead some light of the following

1, How can we connect via rcon to dedicated servers?
2, How can we enable logs on mw3 dedicated servers?
3, How can we enable a ready up period in a dedicated server private match?
4, How can we enable Ranked progression per dedicated server in mw3
5, How can we increase the fov pn the pc version as i play it on both pc and ps3 and do not get the same ammount of sickness and eye strain on the ps3 as i do on the pc due to fov being set so low. I put this down to me sitting closer to my monitor whilst playing on the pc.
6, why have you firstly said that the pc will get elite and now you basically saying "if at all" you say it's about security so why not switch to ranked dedis and utilise punkbuster as well as vac and your back end measures to secure up the platform and only allow stats from ranked streaming pb and vac servers as the hack and cheats are starting to appear and we have no defense against them as rcon is not working.
7, how do you enable the command console i have done it in game and i press the assigned button and get nothing.


i would appreciate any answer that you can offer on these even if it's not what i want to hear at least it will show that someone is listening?

Regards

John Maguire

Response (Jessie Macioszek) 11/15/2011 09:31 AM
John,

I apologize we were not able to speak on chat the other day. If you like, you can explain your issue for me here, and I will do everything I can to respond to you as soon as possible with a solution.

Regards,

Jessie
Activision Customer Support

Customer (John Maguire) 11/15/2011 09:24 AM
this is not resolved as i had to wait hrs to be connected this occasion 5hrs ish and i missed the window

Chat Transcript (Jessie Macioszek) 11/12/2011 11:15 AM
[11:00:28 AM] Tech Specialist Jessie Macioszek Reporting!
[11:00:42 AM] Jessie Macioszek: Hello, and thanks for contacting Activision Customer Support. How can I assist you today?
[11:15:16 AM] 'John Maguire' disconnected ('Concluded by Agent').
 

vampiejay

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#3
yeah i have 4 transcripts like that but after 5hrs of waiting the previous times i missed the connection just a yes guys we are aware and we are looking at bringing features to you or no we don't plan to implement that. Just some sort of dialogue wouldn't go a miss
 

vampiejay

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#4
John,

Regarding the rest of your questions about various options and features, if those options are not available when creating the dedicated server, then they are not enabled and we are not aware of any current plans to add them. As far as ELITE for PC users, we've been working closely with Infinity Ward and Sledgehammer Games to customize a Call of Duty ELITE membership offering for the PC. Since the PC is an open platform, it's difficult to provide the secure data and statistics necessary for the premium tier of Call of Duty ELITE. Because of this, there will not be an Call of Duty ELITE premium offering on the PC in the near future, but we are continuing to work towards a free Call of Duty ELITE offering and will continue to update the community with more information post launch. As we stated previously, Call of Duty Modern Warfare 3 will support dedicated servers for our PC community, and we will also continue to provide PC gamers the option to purchase downloadable content on the PC as we always have. We are working hard to provide our PC fans the best Call of Duty experience they have had to date.


Regards,

Jessie
Activision Customer Support
 
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